Terms of service
Last updated: [17 jan 2026]
Welcome to VIVA. These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.
1. General Conditions
VIVA reserves the right to refuse service to anyone for any reason at any time. By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
2. Products & Services
All products displayed on our website, including jewellery and watches, are subject to availability. We make every effort to display product details, images, and colors accurately; however, slight variations may occur due to lighting, photography, or screen settings.
3. Pricing & Payments
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All prices are listed in INR and are inclusive/exclusive of applicable taxes as mentioned
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Prices are subject to change without prior notice
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Payments must be made through our secure and authorized payment gateways
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VIVA is not responsible for payment failures due to third-party gateway issues
4. Orders & Acceptance
Placing an order does not guarantee acceptance. VIVA reserves the right to cancel or refuse any order due to product unavailability, pricing errors, or suspected fraudulent activity. In such cases, any amount paid will be refunded as per our refund policy.
5. Shipping & Delivery
Delivery timelines provided are estimated and may vary due to location, courier delays, or unforeseen circumstances. VIVA shall not be liable for delays beyond its control.
6. Returns, Refunds & Cancellations
Returns, refunds, and cancellations are governed by our Return & Refund Policy, which forms an integral part of these Terms. Please review the policy carefully before making a purchase.
7. Intellectual Property
All content on this website, including images, logos, designs, text, graphics, and trademarks, is the exclusive property of VIVA and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
8. User Conduct
You agree not to:
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Use the website for unlawful or fraudulent purposes
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Attempt to gain unauthorized access to our systems
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Interfere with website security or functionality
Any violation may result in termination of access without notice.
9. Limitation of Liability
VIVA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability, if any, shall not exceed the value of the product purchased.
10. Indemnification
You agree to indemnify and hold harmless VIVA from any claims, damages, or expenses arising from your breach of these Terms or misuse of the website.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of [Your City/State].
12. Changes to Terms
VIVA reserves the right to update or modify these Terms at any time. Continued use of the website following changes constitutes acceptance of the updated Terms.
13. Contact Information
For any questions regarding these Terms of Service, please contact us:
Phone: +91 7744887776
Email: bhagyashreenishant@gmail.com
