Shipping policy

Last updated: [17 jan 2026]

At VIVA, we are committed to delivering your jewellery and watches safely and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered.

---

1. Order Processing Time

• All orders are processed within 1–3 business days after confirmation

• Orders are not shipped or delivered on weekends or public holidays

• During high-volume periods or festive seasons, processing times may be slightly extended

---

2. Shipping Locations

We currently ship across India.
International shipping is not available unless specifically mentioned.

---

3. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout

• Any additional charges such as COD fees will be mentioned before order confirmation

---

4. Estimated Delivery Time

• Metro cities: 3–5 business days

• Non-metro / remote areas: 5–7 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances beyond our control.

---

5. Order Tracking

Once your order is shipped, you will receive a confirmation message via email or SMS containing your tracking details. You may use this information to track your shipment until delivery.

---

6. Delivery Partners

VIVA works with trusted third-party courier and logistics partners to ensure safe and reliable delivery of your orders.

---

7. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time or appears to be lost in transit, please contact us immediately. We will coordinate with our delivery partners to resolve the issue at the earliest.

---

8. Incorrect Address or Failed Delivery

Please ensure that the shipping address and contact details provided at checkout are accurate. VIVA will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

---

9. Damaged Packages

If the package appears damaged at the time of delivery, please do not accept it and contact us immediately with relevant details and images.

---

10. Contact Us

For any shipping-related queries or assistance, please contact us at:

Phone: +91 7744887776
Email: bhagyashreenishant@gmail.com