Privacy policy

Last updated: [17 JAN 2026]

VIVA (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website. By accessing or using our website, you agree to the practices described in this policy.

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1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name

• Phone number

• Email address

• Billing and shipping address

b. Transaction Information

• Product details and purchase history

• Order value and payment status

(Note: Payment details such as card numbers, UPI, or bank information are processed securely by third-party payment gateways and are not stored by us.)

c. Technical Information

• IP address

• Browser type and device information

• Website usage data (pages visited, time spent, etc.)

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2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders

• Communicate order confirmations, shipping updates, and customer support responses

• Improve our products, services, and website functionality

• Send promotional offers or updates (only if you opt in)

• Detect and prevent fraud or unauthorized activity

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3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You may choose to disable cookies through your browser settings; however, certain website features may not function properly.

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4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All transactions are handled via secure and encrypted payment gateways to ensure maximum safety.

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5. Sharing of Information

VIVA does not sell, rent, or trade your personal information to third parties. Your data may only be shared with:

• Logistics and delivery partners for order fulfillment

• Payment service providers for secure transaction processing

• Legal authorities, if required by law or regulatory obligations

All such parties are required to maintain confidentiality.

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6. Your Rights

You have the right to:

• Access, update, or correct your personal information

• Request deletion of your data, subject to legal or business requirements

• Opt out of marketing communications at any time

To exercise these rights, please contact us using the details provided below.

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7. Third-Party Links

Our website may contain links to third-party websites. VIVA is not responsible for the privacy practices, policies, or content of such external sites. We encourage users to review their privacy policies independently.

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8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

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9. Changes to This Privacy Policy

VIVA reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website. We encourage users to review this page periodically.

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10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

Phone: +91 7744887776
Email: bhagyashreenishant@gmail.com

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